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CDP Daily

News and opinions about customer data management

 

June 27, 2018

SessionM Expands Salesforce Integration

SessionM Expands Salesforce Integration

Business Wire

CDP SessionM has expanded its Salesforce integration to incorporate Marketing, Commerce, and Service clouds. The AppExchange app loads Salesforce data, adds predictive model scores, metrics, and recommendations, and exposes the results to Salesforce components. Some other CDPs are listed on AppExchange but it’s quite rare.

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Consumers Want Connected Experiences, Not Just Personalization: Mulesoft Survey

Mulesoft

Speaking of integration, Salesforce-owned Mulesoft reports that 81% of consumers feel that organizations provide a disconnected experience and 69% would consider changing service providers when that happens. But 72% also believe they receive personalized service – a good reminder that disconnected experience can still be personalized. Interesting breakdowns here of perceptions by industry and across countries.

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Most U.S. Consumers Will Trade Data for Value

Acxiom

It’s also good to be reminded that different consumers have different attitudes towards personalization and data sharing. Acxiom and the Data & Marketing Association (DMA) found that U.S. consumers fall into three camps: 58% are pragmatists who decide on a case-by-case basis when sharing data is worthwhile; 24% are fundamentalists who never want to provide personal information, and 18% are unconcerned about data sharing. Lots of detail here about attitudes towards selling data, transparency, personal control, and more.

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Upcoming Events

June 28, 8 a.m. Eastern Time.  JOIN Digital.  Online martech conference from BlueVenn and others.  Register here.

June 28, 11 a.m. Easern Time. Customer Data Platforms in Financial Services.  Webinar from Celebrus and CDP Instititute. Register here.

June 28, 1 p.m. Eastern Time.  1 Month Post GDPR: Experts Weight in on the Now What.  Webinar from Tealium.  Register here.

June 28, 5:30 p.m. India Standard Time.  Customer Data Platform for Financial Services Marketers.  Webinar from Lemnisk and CDP Institute.  Register here.

July 12, 1 p.m. Eastern Time. How to Leverage a Customer Data Platform.  Webinar from AgilOne.  Register here.

July 13, 1 pm. Eastern Time.  Self-Service Marketo Data Management for Non-Technical Marketers.  Webinar from Treasure Data.  Register here.

July 18, 10 a.m. Eastern Time.  Now The GDPR Is Here -- What Next? Webinar from RedEye.  Register here.

July 25, 10 a.m. Eastern Time.  Unifying Online and Offline Data for Multichannel Customer Experiences.  Webinar from BlueVenn.  Register here.

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